Help with your order
If you are interested in an item, you can click on it to view a description, possibly choose a size or color, and purchase the item. Click the 'Add to cart' button and choose whether you want to continue shopping or proceed to checkout.
If you have chosen to continue shopping but then decide you don't want any more products, click 'Go to checkout' in the top right corner of the page.
You have the option to choose a different delivery address, so you can send your purchase to another address. When you fill in your contact information, you can tick the 'Choose different delivery address' box (e.g., your workplace) and enter the address.
For shipments with PostNord to a pick-up point, you must subsequently select a parcel shop, parcel locker, post office, or postal facility as the pick-up location for your package. You will receive an email/SMS when the package is ready for collection at the selected pick-up point.
Please note that shipping is FREE for purchases over DKK 599 with delivery in Denmark. Shipping for purchases under DKK 599 starts from DKK 65.
The item is sold out - will you get more in stock?
Some items may unfortunately be temporarily out of stock. Below the 'Add to cart' button, you will be able to see when the item is expected to be back in stock in the webshop.
I need more information about an item
For each product, there is a field called "description and details". Here you will find a description of the product, and if there are special details worth knowing, this field will also be filled out. For other specific questions, you can contact customer service by phone at +45 20 78 73 36, available Monday to Thursday from 10 AM to 4 PM and Friday from 10 AM to 2 PM.
You can also send an email to info@medusacopenhagen.dk so we can help you with your question.
The item has become cheaper - do you refund the difference?
We reserve the right to run offers and campaigns, and therefore we cannot guarantee that specific products will go on offer and/or campaign after a purchase. Therefore, the price stated at the time of purchase is the valid one.
PAYMENT
What payment methods can I use?
When you shop at Medusa Copenhagen, you have the option to pay with the following payment methods:
- Dankort
- VISA/Dankort
- MasterCard
- MasterCard Debit
- Maestro
- VISA
- VISA Electron
- VISA Debit
- Mobilepay
We do not charge a payment fee, regardless of which of the above payment methods is chosen.
Is it safe to order online?
We are responsible for the sale and shipment of the item, and we do not come into contact with or see your credit card details. These are handled exclusively on a secure server with a secure connection (encryption) via a payment provider.
When encryption is used, you can see it by a padlock icon appearing in the bottom right corner of the page, and your information is thus protected from third parties. We also cannot charge more than the amount you have agreed to in your order. Legally, you can get your money back if:
- The item is not delivered
- You exercise your right of withdrawal – see the section below
- Money is debited from your account without your prior consent
When do you charge the money?
The amount is only debited from your card when the goods are shipped from the webshop's warehouse. You will receive an email when the order has been dispatched from the warehouse.
