Terms and Conditions.

Company Information

Medusa - Copenhagen ApS
CVR: 26676991
Godthåbsvej 243, 2720 Vanløse
E-mail: info@medusa-copenhagen.dk
Tel: +45 20 78 73 36 – Monday to Thursday from 10-15 and Friday from 10-14

We respond to emails within 48 hours on weekdays.

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Order

All products can only be ordered online. For larger quantities, corporate gifts or special assignments, please contact us by email: info@medusa-copenhagen.dk.

Should you have any questions regarding your purchase or anything else, you are always welcome to contact customer service by phone +45 20 78 73 36 or info@medusa-copenhagen.dk. Customer service is available by phone from Monday to Thursday from 10-16 and Friday from 10-14.

All prices on medusa-copenhagen.dk include VAT.

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Delivery

Shipping for orders under DKK 599,- costs from DKK 65,- and depends on the chosen delivery method. Shipping for orders over DKK 599,- is FREE.

Delivery is handled by GLS, and the delivery time will therefore depend on GLS' delivery frequency – normally max. 2 business days. There may be longer delivery times during particularly busy periods, e.g., in the weeks leading up to Christmas and after extraordinary sales days such as Black Friday, and we reserve the right to delay or incomplete delivery due to force majeure.

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Payment

In the shop, you can pay with:

• Dankort

• VISA-Dankort

• MasterCard

• MasterCard Debit

• Maestro

• VISA

• VISA Electron

• VISA Debit

• MobilePay

We do not charge a payment fee, regardless of which of the above payment methods is chosen.

The amount will only be debited from your card when the goods are dispatched from the webshop's warehouse. A larger amount than what you approved at the time of purchase can never be withdrawn.
The merchant, Medusa-Copenhagen ApS, is responsible for the item until the cardholder has received the product.

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Personal information (privacy policy)

In order for you to enter into an agreement with Medusa-Copenhagen ApS, we need the following information:

• Name

• Address

• Phone number

• Email

We register and disclose your personal data (first and last name, address, zip code, city, email, and possibly phone number) to GLS in order to deliver the goods to you. The personal data is registered with Medusa-Copenhagen ApS and stored for up to five years, after which the information is deleted.

When subscribing to the newsletter, we register your email and possibly name. Information is not passed on to others. The newsletter contains good offers and inspiration for the home. The newsletter is sent out 2 - 4 times a month and can be unsubscribed at any time.

We only collaborate with data processors in the EU or in countries that can provide adequate protection for your information.

You have the right to be informed about what information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected.
In some cases, we are obliged to delete your personal data if you ask us to. This may be, for example, if your data is no longer necessary for the purpose for which we collected it. You can also contact us if you believe that your personal data is being processed in violation of the law.
You can write to us at info@medusa-copenhagen.dk.

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Security of card information

During the payment process, you will be informed of the items you have ordered and the total price. When you choose to proceed to checkout, you will be directed to a secure (encrypted) internet connection (https://) where you will need to enter the following:

• Credit card number

• Expiration date

• Control digits

Medusa-Copenhagen ApS is responsible for the sale and shipment of the goods and does not come into contact with or see your credit card information. This is handled exclusively on a secure server via a payment provider.

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Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with Medusa-Copenhagen ApS. The right of withdrawal runs from the day you:

• have received your item

• receive the last item into your physical possession, when it concerns an agreement for several different items ordered in one order and delivered individually

• receive the last batch or the last part into your physical possession, when it concerns an agreement for delivery of an item consisting of several batches or parts

Within 14 days of receipt, you must notify us in writing that you wish to cancel your purchase. The notification should be sent to info@medusa-copenhagen.dk.
In your notification, you must clearly inform us that you wish to exercise your right of withdrawal.

You cannot withdraw your purchase simply by refusing to accept the item without at the same time giving us clear notification of this. This will incur a charge of DKK 65, which will be deducted from the purchase price.

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Partial cancellation of purchase

If you have purchased several items from us, you have the option to return one or more items, even if they were purchased under a single order.
Please note that you will not receive a refund for delivery costs if you cancel part of your purchase.

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Returning packages

You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase.
You must bear the direct costs of returning the item.
When returning, you are responsible for ensuring that the item is securely packaged. You bear the risk for the item from the time of its delivery.

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Items exempt from the right of withdrawal

The following types of goods are exempt from the right of withdrawal:

• Sale, clearance, and campaign items

• Delivery of goods made to the consumer's specifications or clearly personalised

• Unique products and special orders
  Some of our products are specially created for you – in small batches, hand-picked and composed with a personal touch.
  These unique products, including our Unique Advent Calendar, are therefore exempt from the right of withdrawal, cf. Section 18, Subsection 2, No. 3 of the Danish Consumer Contracts Act, as they are created through individual composition and receive a clear personal touch.
  It is always clearly stated on the product page if an item is exempt from the right of withdrawal.
  If you are in doubt, you are always welcome to contact us before purchasing – we are more than happy to help.

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Condition of the item when you return it

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The full purchase price can only be refunded if the item is returned unused or used in a similar way as would be possible in a physical store. The possibility of getting the full purchase price back is therefore forfeited if you use the item in a way that significantly impairs its commercial value.

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Refund of the purchase amount

If you cancel your purchase, you will, of course, receive a refund for the amount you have paid to us. In the event of a depreciation in value for which you are liable, this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will refund all payments received from you no later than 14 days from the date we received the item back.
We will process the refund using the same payment method you used for the original transaction.

Returns should be sent to:

Digmann
Rødager Alle 133
2610 Rødovre
ATT: Medusa-Copenhagen – RETURN

Please include a copy of the delivery note. We do not accept packages sent cash on delivery.